Our Services

Discharge Planning
(Hospital Discharge Support)

First Assist™Discharge Planning and Transition Management

Child in wheelchair with neckbraceWe have extensive experience collaborating with hospital discharge specialists, Social Workers, unit heads (e.g. trauma), patients’ families and funding sources on complex patient transitions. Our objectives are safety, continuity of care, support for special needs and reduced risk of re-admissions. Our services include:


  • The assignment of an experienced regulated health professional (e.g. RN, OT, PT, RSW) on every discharge referral
  • Case management services, including pre- and post-discharge coordination of care and collaboration with treatment teams
  • Sensitivity to the needs of all age groups
  • Facilitation of any required continuing care or rehabilitation assessments and therapies, or home modifications
  • Funding approvals and payments from insurers or other third parties
  • Full access to our multi-disciplinary team, which in addition to the discharge specialist, includes Speech-Language Pathologists, Counselors, Vocational Rehabilitation specialists and Rehabilitation Therapists

Through First Assist,™ a Rehab First-exclusive rapid response discharge planning program, our professionals are available to expedite client care and rehabilitation services 24 hours a day, 7 days a week. Call First Assist™ at 1-877-838-4599.

Trusted and chosen by...

Medical Professionals, Employers, Personal Injury Lawyers, Insurers, Hospital Discharge Professionals, the WSIB and Consumers. Our referral partners recognize our uncommon approach to case assignments, which starts with an understanding of their respective regulatory, compliance, benefit and funding contexts.

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