Our People

Account Manager:
Health and Rehabilitation Services

Rehab First Inc. has a rich legacy of client centered assessment and treatment delivery and is currently looking for an experienced Account Manager to join our team. Rehab First Inc. is a multidisciplinary rehabilitation treatment and assessment provider specializing in complex case management, counselling, rehabilitation and life care planning for those who have been injured in motor-vehicle collisions, suffered injury on the job or who have disabling health conditions. We are committed to helping clients rebuild their futures and reach their potential at home, work, school and in the community. Our clients are children, adolescents and adults who have serious injuries and illnesses such as brain injury, spinal cord injury, amputation, multiple orthopaedic injuries, post-traumatic stress disorder, mental health issues and many other problematic injuries and conditions.

The Account Manager’s responsibility is to establish and maintain relationships with prospective and current customers in one or more designated regions, apply clinical and process knowledge to the identification of assessment and treatment strategies, identify needs and generate new referrals through a variety of approach methods. Account Manager is responsible for relationships throughout Rehab First’s broad operating area. Referral customers include personal injury lawyers, insurers, employment/labour lawyers, law clerks, employers, unions, physicians and other regulated health professionals serving the needs of clients who have suffered motor vehicle and occupational and non-occupational injuries and illnesses.

Though not necessary, candidates having health related experience (e.g. kinesiology, physiotherapy, occupational therapy, and nursing) are preferred. Candidates should also have sound knowledge of one or more of the following:

  • Auto injury benefits
  • Disability insurance benefits (insured and self-insured)
  • Workers compensation benefits
  • Hospital discharge procedures
  • Human rights legislation and occupational health and safety legislation

Key Responsibilities:

  • Persistent in the process of generating referral customer leads through cold calling, timely follow-up and regular maintenance of customer relationships in support of referrals and related customer partnering opportunities
  • Demonstrated ability to work independently and to be accountable for results with minimal supervision
  • Presentable, professional and confident establishing and cultivating relationships with a diverse, professional customer base
  • Confident and practiced in their ability to undertake one-on-one or small group presentations
  • Strong results-oriented work ethic and record of accomplishment working with multi-disciplinary teams
  • Clear and timely communications with customers and colleagues

Key Qualifications:

  • Proven ability to meet, manage and foster positive relationships with prospective and existing customers and clients for the purpose of generating referrals
  • Minimum of undergraduate university degree or college diploma in Healthcare, Business, Marketing, Sales, or other related discipline
  • Clinical experience working with clients/patients would be considered an asset
  • Minimum of 3-5 years of customer relationship building experience; medical and/or rehabilitation experience is preferred
  • Experience creating and making presentations
  • Superior interpersonal relations, communication and time management skills
  • Valid driver’s license, access to a reliable vehicle and a willingness to travel
  • Moderate to advanced Microsoft Office skills

Rehab First provides competitive remuneration, including benefits, pension and paid mileage.

If this opportunity matches your interest and experience, please forward a resume with a cover letter indicating regional preference, if any, to:

Human Resources

Email: recruitment@rehabfirst.ca

Our recruiting priorities vary by discipline and region, and can change on short notice. We thank all applicants for their interest; however, only candidates chosen for interviews for current openings will be contacted.

Trusted and chosen by...

Medical Professionals, Employers, Personal Injury Lawyers, Insurers, Hospital Discharge Professionals, the WSIB and Consumers. Our referral partners recognize our uncommon approach to case assignments, which starts with an understanding of their respective regulatory, compliance, benefit and funding contexts.

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